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Stop calling them experiences

BUREAU BEATRICE's Jon S. Maloy makes the case for why emotion-led brand presence creates memories instead of experiences.

experiencesJon S. Maloy, Co-CEO and Chief Creative Officer, BUREAU BEATRICE.

The experience economy has a problem. It keeps producing experiences.

The luxury industry has spent the last decade in an arms race of spectacle. Bigger stages. Bigger screens. More technology. More content. More celebrities. More reach. And yet, most of it is forgotten almost immediately.

Because experiences are not valuable. Memories are.

Somewhere along the way, our industry started believing that attention was the goal. It isn’t. Attention is a metric. Memory is an outcome. Luxury brands don’t exist to generate impressions. They exist to leave an imprint.

Nobody remembers the size of the LED wall. Nobody remembers the rendering engine. Nobody remembers the technical innovation.

They


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