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Olga Ivanova on the business of empathy

The Head of Marketing for Visa in the Gulf Cooperation Council region has a marketing strategy that’s driven by data, guided by empathy, and determined to uplift all of her audiences.

Olga Ivanova, Head Of Marketing, Visa

For most regional marketing teams, putting together a monthly update about the latest launches, campaigns and results isn’t one of the more creative parts of the job. They might expect their boss to send around a standard template and ask them to fill in the dry details. For Visa’s marketing team in the Gulf Cooperation Council region, things are a little different. One month their update request will include a reminder that it’s 53 years to the day since the release of The Beatles’ Let it Be album, with some thoughts on what marketing can afford to let be – and what it


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