Talkwalker, a consumer intelligence company, and Abu Dhabi Islamic Bank (ADIB) have recently published a case study that shows how consumer intelligence can be applied to improve the customer experience and yield tangible business results.
“[Through Talkwalker] we were able to establish a direct and immediate relationship with our customer base, to truly understand their needs and find a solution that works for them. Customer retention is our priority on that front” Ahmed Soliman, Social Media Manager at ADIB.
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