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Trusting an agency’s expertise

An agency needs room to innovate and respond to evolutionary trends in order to achieve their long-term vision, writes Viola's Ola El Sisi

WHAT ARE THE BIGGEST CHALLENGES FACING THE PR INDUSTRY? 
The most talked about innovation right now is, of course, AI, but I like to think of it as a tool rather than a challenge.
Programmes like Chat/GPT have difficulty injecting the human touches of nuance, empathy and humour.
They are known to sometimes ‘hallucinate facts’ or make ‘reasoning errors’ and we are a very specialised industry that relies on accuracy, reliability and integrity, so the human element is crucial.
However, as we chaperone the adoption of AI, we also tap into a workforce populated by a new wave of tech-savvy young entrepreneurs, ensuring that we are always reflecting our clients’ business objectives,


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