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The comments section: a new platform for driving engagement

TikTok is home to more than just funny animal videos and the latest Gen Z dance trend. When used correctly, it is a powerful social media platform for brands to engage with community members.

Hidden beneath the For You Page’s surface is another platform where brands can generate genuine engagement: the comments section.

Brands have taken to the comments, leaving sharp, witty takes on highly viewed videos.

Le Pear Societe (LPS) witnessed this recently when Microsoft left a comment on a video they posted on how employees treat their office laptops.

Showing up as a top comment, Microsoft now has the best visibility on a video that has over a million views and ironically features an Apple Mac Book.

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Shantelle Nagarajan is Campaign Middle East’s Junior Reporter who covers marketing news which focuses on FMCG, real estate and brand retail industries. Her features delve into brand strategy, appointments, trends in consumer behaviour and CX. Shantelle also contributes to social media coverage, editorial event programming and print content work. She previously worked in PR and marketing, most recently at Edelman, where she was part of the Brand team. When she’s not writing for her day job, you can find her with her nose buried in a book, playing at a weekly open mic night or doom-scrolling the latest make-up challenges on TikTok.