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Automation at the heart of customer engagement – by Unifonic’s Roger Graham

by Roger Graham, VP of marketing at Unifonic

We know automation makes our lives easier, and its power to help businesses connect with their audiences is enormous. Still, in such a rapidly evolving field, it can be challenging to keep up with developments and leverage its full potential.

With the global marketing automation segment predicted to reach $14.2bn in 2030, growing at a compound annual growth rate of 12.3 per cent between 2020 and 2030, maximising the opportunities is a must. A massive shift in customer expectations is driving the demand for digital-first communications, and advances in automation mean we can integrate software and processes that elevate engagement to the ne


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