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Anup Oommen
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Aramex, Sprinklr partner to elevate CX across more than 65 countries

Anup Oommen
posted on

The collaboration aims to enhance Aramex’s commitment to delivering AI-driven customer interactions at scale by leveraging Sprinklr Case Management, Sprinklr Voice and Sprinklr Conversational AI.

Aramex Sprinklr

Aramex, a leading brand in the logistics and transportation sector, has expanded its partnership with Sprinklr, a unified customer experience management (Unified-CXM) platform for modern enterprises, to revolutionise digital customer experience for Aramex customers across more than 65 countries.

This collaboration aims to further enhance Aramex’s commitment to delivering AI-driven customer interactions at scale by leveraging Sprinklr Case Management, Sprinklr Voice and Sprinklr Conversational AI.
Since 2022, Aramex has been modernising its customer experience with Sprinklr Service by leveraging AI-driven automation and a WhatsApp integration to enhance efficiency, improve last-mile delive


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Tags:Amjad Al SabbahAramexCustomer Experiencecustomer experiencesCXCXMFrancoise RussoSprinklrSprinklr Case ManagementSprinklr Conversational AISprinklr Voice
the authorAnup Oommen
Anup Oommen is the Editor of Campaign Middle East at Motivate Media Group, a well-reputed moderator, and a multiple award-winning journalist with more than 15 years of experience at some of the most reputable and credible global news organisations, including Reuters, CNN, and Motivate Media Group. As the Editor of Campaign Middle East, Anup heads market-leading coverage of advertising, media, marketing, PR, events and experiential, digital, the wider creative industries, and more, through the brand’s digital, print, events, directories, podcast and video verticals. As such he’s a key stakeholder in the Campaign Global brand, the world’s leading authority for the advertising, marketing and media industries, which was first published in the UK in 1968.
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