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The fourth era of marketing: AI-augmented operations

“In the Middle East, marketing is often perceived as a cost centre rather than a profit centre, complicating the case for investment in transformation initiatives,” writes RAPP's Curtis Schmidt.

As the marketing landscape continues to evolve at a breakneck pace globally, organisations in the Middle East grapple with a pivotal question: How do we adapt our marketing operations to thrive in an era dominated by artificial intelligence (AI)?

The rise of new technologies presents a dual challenge – navigating the complexities of transformation while enhancing customer experiences that drive loyalty and engagement.

Historically, marketing has transitioned through distinct phases, shifting from product-centric strategies to increasingly sophisticated, customer-centric models. Yet, with the advent of AI, we are entering a fourth marketing era characterised by AI augmentation. This era redefines not on


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