This article was written by ChatGPT. Or was it? You’re probably scanning these lines, trying to catch the overly perfect grammar, the balanced sentence structure or maybe a word such as ‘synergy’ – the kind of giveaway that screams: “Yep, definitely AI.”
But hold on. Before you roll your eyes and scroll away, let’s talk about that instinct – that tiny voice that says, “This doesn’t feel human.” Because that feeling right there? That’s the new battleground for customer experience.
We live in a world where AI writes ad copy, designs logos and predicts what customers will want before they even know it. The efficiency is amazing – the empathy, not so much. I’ve spent
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