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Trust over tactics: Why healthcare marketing is a ‘pull’ market

L E V A Marketing Management's Mariam Elsayed explains why healthcare marketing is not about convincing potential clients to take an action. The most successful healthcare brands don’t sell. They educate and empower.

Mariam Elsayed, Account Director​, L E V A Marketing Management on healthcare marketing.Mariam Elsayed, Account Director​, L E V A Marketing Management.

Healthcare marketing differs fundamentally from other fields such as retail or technology. In consumer industries, persuasion and urgency can influence quick purchasing decisions. In healthcare, however, the focus shifts as individuals aren’t just consumers; they are patients seeking clarity, trust and reliable solutions to deeply personal concerns.
Effective healthcare communication and marketing, therefore, isn’t about selling. It’s about educating, guiding, and building confidence in moments that matter most.
Role of trust in healthcare marketing
When individuals feel anxious about their health, a clever slogan or limited-time offer won’t earn their trust. What truly matters is


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