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Predictions 2021: advertising agencies, by TBWA & DAN’s Noah Khan

Balance, customer experience and a deeper embrace of new technologies are among the developments TBWA’s Noah Khan foresees for 2021.

By Noah Khan, regional president of digital and innovation – CEE, Africa and Middle East – TBWA & DAN

Last year was incredibly challenging for all of us. It surely was not the year any of us had planned for or predicted. The devastating loss of lives, heart-breaking images of hospitals overrun and struggling to cope and the impact on communities were all a constant reminder that life as we knew it had changed. This led many of us to take a long hard look at our lives, evaluate our priorities and understand what is really important.
This leads to my first prediction for 2021:

Greater balance
Our industry is fuelled by incredible creative minds coming together to challenge conventions


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