Image Credit: Uplo
Uplo has revealed a record-breaking customer satisfaction score for its clients in the region.
The brand provides ecommerce, e-distribution and direct-to-consumer solutions across the Middle East for global brands such as L’Oréal and Estée Lauder.
The average net promoter score figure of +85 during January to June 2023 is believed to be the highest ever achieved in online retail in the Middle East.
NPS scores range from -100 to +100, with customers simply asked how likely they are on a scale from zero to ten, to recommend a product, service or company to a friend or colleague.
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