Customer Experience & Project Excellence Manager

We are hiring a Customer Experience & Project Excellence Manager to drive CRM strategy, customer journey optimization, data management, project execution, and quality assurance . This role will play a critical role in ensuring that all client deliverables meet high-quality standards, optimizing workflows, and driving efficiency in customer experience (CX) and project execution. Selected candidate will be responsible for implementing structured quality controls, managing CRM operations, and enhancing project workflows to ensure seamless execution.

One will need to earn the leadership role by consistently demonstrating excellence in quality assurance, project oversight, and process optimization.

Key Responsibilities:
1. CRM & Lead ManagementDevelop and implement CRM strategies to optimize lead tracking, nurturing, and conversion.
Oversee the integration, automation, and optimization of CRM systems (Salesforce and others).
Ensure data accuracy and consistency across all CRM touchpoints.
Align CRM functionalities with sales and marketing goals for improved customer engagement.
2. Data Flows & Customer Journey Mapping
Design and implement customer journey mapping strategies to enhance user experiences.
Optimize data flows between platforms, marketing channels, and sales pipelines to improve efficiency.
Identify and remove bottlenecks in customer touchpoints to create seamless interactions.
3. Project Management & Delivery
Oversee the execution of key client projects, ensuring they meet deadlines and quality benchmarks.
Work with cross-functional teams to streamline workflows and improve collaboration.
Identify project risks and proactively implement corrective measures.Ensure resources are allocated efficiently for timely and high-quality project completion.