What have been the biggest changes over the last year?
The pandemic did not bring forth changes that were not already in company pipelines; it just ensured that they happen at a much faster pace than the industry was preparing itself to adopt. Every company across sectors all but had to embrace the transition towards digital processes and machinations. Client-side, Nissan and Infiniti introduced e-commerce services as well as virtual showrooms with the convenience of clients in mind. I anticipate more innovations and advancements to propagate company news cycles as the year progresses.
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