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The evil twins of procrastination and phoneism

Chris Bell is chief executive and managing partner of Face to Face 

“So Chris,” ran the email, “tell us what really ‘grinds your gears’ when it comes to the industry’. Fingers poised and laptop open I was ready to leap into a rant about deadlines, a rant about budgets, a rant about undervalued work; frankly a rant about pretty much every single thing that had been playing faintly in the background of my 20 years in the industry.

However, I was rather alarmed to reach the conclusion that what really makes my temples twitch is less about these things (deadlines, budgets, work etc.) and more about people, or perhaps more accurately the attitudes adopted by at least some of the people in our


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