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A balancing act that tourism cannot afford to get wrong

Megan French-Ritsch shares a nuanced take on brand as key to building belief, as a platform for purpose and as an avenue to sustainable growth.

Megan French-Ritsch on a balancing act that tourism cannot afford to get wrong

In today’s travel and tourism sector, particularly in the Middle East, we stand at a pivotal crossroads. Our region is pioneering some of the world’s most ambitious tourism gigaprojects, designed to drive economic diversification and align with the United Nations Sustainable Development Goals (SDGs), also known as the Global Goals.
Yet amid this transformation, many chief executive officers and chief marketing officers find themselves grappling with a familiar, and increasingly perilous, tension: performance marketing versus brand building.
It is easy to understand why. The pressure to deliver immediate results is immense. New destinations must demonstrate return on investment quickly, measured


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