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Gen Z: ‘Prone to urgency, seeks exclusivity’

It is not a difficult generation to understand for brands prepared to do right by it, says YAAP's Arshad Zaheer

Image credit:  Zyanya BMO on Unsplash

Generation Z (Gen Z) seek authenticity, consistency and personalisation from brands, says Arshad Zaheer, Senior Partner at YAAP.

It doesn’t end there. Gen Z is also prone to urgency and seeks exclusivity.

So, communications should be concise, matter-of-fact, and bite-sized, with visually appealing content like GIFs and memes.

Their tendency to shop impulsively and seek instant gratification opens marketing opportunities for limited-time offers or flash sales.

Such campaigns can be executed at scale with services like instant customer support through online channels, live c


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