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Building successful companies through connected teams – by MoEngage’s Raviteja Dodda

MoEngage's Raviteja Dodda looks at how customer engagement platforms (CEPs) can remove working in silos to enable higher customer satisfaction

By Raviteja Dodda, CEO & co-founder, MoEngage

When marketing, social and sales teams work in their blissful bubbles, they might as well be working for different brands or companies. Because effectively, the passing the baton act does more harm than good in the overall customer experience. This not only denies the customer a seamless experience but also results in a decrease in customer LTV.
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