Arun Mohan, General Partner at AMX Ventures.UAE homegrown company Onepane, recognised in the region as the first agentic AI platform specifically for IT-Ops turning chat into action, has launched a new category of autonomous infrastructure called ‘Agentic IT’.
While the global enterprise landscape has been flooded with artificial intelligence (AI) agents for sales, marketing and customer success, the very department powering these innovations – Information Technology (IT) – has been left behind to manage nuanced complexity with legacy tools.
Led by technology investor Arun Mohan, General Partner at AMX Ventures, Onepane is challenging this disparity. The launch of ‘Agentic IT’ builds on the industry shift towards what Microsoft has discussed as ‘Frontier Firms’, which are organisations that use artificial intelligence (AI) to fundamentally reshape their operational DNA.
At the core of this Agentic IT ecosystem lies Onepane Pulse, a sophisticated engine made in the UAE, designed to unify fragmented IT landscapes. Unlike traditional tools that merely report problems, Pulse synthesises vast streams of data into actionable intelligence.
“The industry has developed an ‘agent gap’,” said Arun Mohan. “We have agents that can write emails and agents that can close deals, but we lack agents that can self-heal a cloud environment or autonomously orchestrate a DevOps pipeline. IT professionals are currently the ‘manual labour’ behind the AI revolution. We are changing that by introducing an agentic layer that serves the individual, the team, and the entire enterprise.”
Solving for key industry issues, Onepane aims to be the tool to enables key pillars of Agentic IT adoptions. This three-tiered agentic framework is designed to scale with the organisation with:
- The personal agent: Empowering the individual IT engineer by automating routine troubleshooting and data synthesis, reducing ‘alert fatigue’ and cognitive load. An engineer asks Onepane Pulse to explain a production alert, and the agent identifies the root cause, affected resources and recommended fix in seconds.
- The team agent: Acting as a digital bridge between development, ops, and security silos, ensuring that tribal knowledge is digitised and that cross-functional workflows are executed without manual hand-offs. The patching agent automatically schedules, validates, and reports patches across environments without manual coordination.
- The enterprise agent: Providing leadership with a “Pulse” on the entire digital estate, aligning technical performance with business outcomes and governance, turning IT from a cost center into a driver of “Frontier” growth. The resilience agent validates recovery point objective (RPO) and recovery time objective (RTO) targets across critical applications and highlights gaps before incidents occur.
This represents the transition in IT from reactive maintenance to proactive innovation. It isn’t just a product; it’s the operating system for the next generation of IT leaders who refuse to be left behind by the very technology they support.
UAE-based Onepane, which also has presence in the US, has built Pulse through a team of seasoned professionals in the UAE, with more than 10 years of experience in creating cutting-edge IT workflows for application, infrastructure, security, and compliance departments. This deep domain expertise is now channeled into the agentic IT framework.
