Evelyn Bennett, Founder and Managing Director, Bennett Consultancy & CoLoyalty has long been a system of smart design: from automated lifecycle programmes to predictive models and offer logic, efficiency is part of the playbook and the baseline. As AI becomes the newest layer in the tech stack, a deeper question emerges: in our quest to optimise through AI, are we at risk of losing the true meaning of loyalty?
We’re seeing experiments, pilots, and platform integrations. But ask anyone shaping loyalty at a strategic level, and you’ll hear a different story; most organisations haven’t yet defined how AI should evolve loyalty, nor what loyalty even needs to be in this new age.
The real question for forward-thinking leaders isn’t just how to automate,
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Tags:AIArtificial Intelligenceautomated lifecycle programmesBennett Consultancy & CoBrand loyaltyemotionally intelligent brandsEvelyn BennettexperimentsGovernanceHNWIsIntelligent moments of human recognitionLoyaltyLoyalty frameworks designed around customer valuesloyalty matrixoptimisationpilotsplatform integrationspredictive modelsRecognitionrelational depthrelevancerewardsScaled high-touch AI-assisted teamssmart designtoolstransactional engagement








