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The paradox of expertise and misleading confidence

Watermelon Communications' Pradeep Kumar notes that not all who assume a stance of expertise can be trusted on social media platforms, and suggests how marketers can work around this.

Watermelon Communications’ Pradeep Kumar notes that not all who assume a stance of expertise can be trusted on social media platforms, and suggests how marketers can work around this.

In an era dominated by digital platforms, the proliferation of opinions has created a noisy, often misleading landscape. Everyone seems to have a perspective on every topic, with little regard for the depth of understanding required to form a truly informed view.

Social media platforms have become a stage where confidence often trumps competence, leaving audiences grappling with a deluge of half-baked ideas masquerading as expertise. Th


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Shantelle Nagarajan is Campaign Middle East’s Junior Reporter who covers marketing news which focuses on FMCG, real estate and brand retail industries. Her features delve into brand strategy, appointments, trends in consumer behaviour and CX. Shantelle also contributes to social media coverage, editorial event programming and print content work. She previously worked in PR and marketing, most recently at Edelman, where she was part of the Brand team. When she’s not writing for her day job, you can find her with her nose buried in a book, playing at a weekly open mic night or doom-scrolling the latest make-up challenges on TikTok.