Is Microsoft’s new AI bot a glimpse of the future?

Companies showcase their latest AI solutions and services at GITEX Global

Credit: Gitex Global

Microsoft has given a glimpse into AI-powered future of cities and workplaces at GITEX Global 2023.

The show’s theme ‘The Year to Imagine AI in Everything’ is showcasing the latest AI solutions and services designed to transform the region’s key industries.

Some of these industries include healthcare, education and financial services, and provide a state-of-the-art platform from which to develop their own innovative technologies that suit their individual needs.

During the show, Microsoft unveiled a new digital assistant powered by generative AI whose capabilities and looks can be customised to specific user requirements.

Demonstrating what government services of the future could look like, it has partnered with Kagool, a tech firm to build the ‘Citizen Companion’.

The ‘Citizen Companion’ is an AI bot, called Mai, and has a ChatGPT-like interface.

It seamlessly communicates with visitors in their native language and provides assistance on various government services such as renewing their driving license, applying for a UAE Golden Visa, or paying a traffic fine.

Personal services are unlocked through residents’ Emirates IDs saving users time and effort and increasing governmental efficiencies by taking over administrative tasks.

Credit: Gitex Global

Naim Yazbeck, General Manager at Microsoft UAE, said: “GITEX Global serves as an indispensable venue for collaboration, enabling companies like Microsoft to not only demonstrate their commitment to driving technological advancement but to also help shape the future of industries, economies, and societies.

“We are witnessing the new era of digital transformation. AI has gone from being an abstract concept to revolutionising industries and societies while shaping the digital world of tomorrow.

“At Microsoft, we believe that by empowering organisations of all sizes and industries to harness the power of AI responsibly, we can transform cities, reimagine workplaces, and ultimately, improve lives.

“GITEX Global 2023 is our stage to showcase these incredible possibilities, and we are thrilled to pioneer the potential for this technology to create a better, more connected future for all.”

Highlighting the synergy between the event’s theme and Microsoft’s mission to help organisations and people to achieve more, Yazbeck said that ‘The Year to Imagine AI in Everything’ aligns with the company’s commitment to democratising access to AI.

“Our goal is to empower organisations across the public and private sectors with cutting-edge tools and resources. We want to equip them to not only harness the transformative capabilities of AI, but to also create their own innovative applications, catalysing a paradigm shift within their respective industries and economies.” adds Yazbeck.