William O’Neill Archives - Campaign Middle East https://campaignme.com/tag/william-oneill/ Wed, 28 May 2025 13:16:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.2 https://campaignme.com/wp-content/uploads/cropped-Campaign_512-32x32.png William O’Neill Archives - Campaign Middle East https://campaignme.com/tag/william-oneill/ 32 32 Why 50% of UAE consumers say AI is not meeting CX expectations https://campaignme.com/why-50-of-uae-consumers-say-ai-is-not-meeting-cx-expectations/ Wed, 28 May 2025 11:18:11 +0000 https://campaignme.com/?p=103032 UAE consumers overwhelmingly prefer to interact with people for customer support, especially given that they don’t feel AI is meeting their customer experience (CX) expectations, according to the newly released ServiceNow Consumer Voice Report 2025. Now in its third year, the report, which surveyed 17,000 adults across 13 countries in the EMEA region — including […]

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